Archives: FAQ items

Looks like your files were not downloaded completely. You can check every file’s download size in bytes at every product’s technical data panel. Compare files size in Bytes, if downloaded file has different size than displayed Download size, you’d need to download it once again.
Otherwise contact me using contact form 

If you have registered before 23th June 2020, you will have to set-up your account once again, as all accounts have not been imported to new web store. If you purchased any files you can access them still here.

For all accounts set up after 23th June 2020 please use Lost Password form on hdrmaps.com

It is a known bug of Internet Explorer web browser, which tries to open 32-bit OpenEXR file directly. Please change your web browser.

All downloadable links are generated with a timestamp, after 30 minutes they are invalid. Please visit your account at your account to get some fresh links.

It seems that your software doesn’t support given file format or file you’re trying to load it is too big. You should scale down hdri image using Adobe Photoshop. If you don’t have Photoshop you can use some other software like free Picturenaut (Windows only) or  Photomatix Pro trial for free – it is not time limited trial, so you can leave it on your computer. Photomatix is available for PC and for Mac. 

Steps to scale down hdri or to change format in Photomatix:

1. Got to File > Open and choose your large hdri image, wait until it loads
2. Go to Utilities > Resize and enter safe number (for instance for Maxwell Render max it is15000 x 7500px)
3. File > Save As and choose your format (.exr or .hdr)
4. Recommended compression for .exr is PIZ

Royalty-free license lets you use our products in a wide variety of projects, including advertising, 3D renderings, video productions, websites, presentations, video productions etc. You only pay for the initial download of the file and don’t have to pay a royalty each time you use it. Your license lets you use the content as many times as you want, wherever you want for as long as you want.

You can use all free samples of paid products on Royalty-Free license terms.

All our Freebies are delivered with CC-BY. You can use them to create private or commercial projects as long as you mention author.

All our paid products are Royalty-Free license – You can use it many times also in different projects for different clients. But you can’t redistribute these products, give to other people, share on your website or deliver it with software, 3D scene or any other assets you create for sale.

Yes, you will get an invoice with your address and all order details and payment method.

Yes, choose Credit Card payment optiob provided by Braintree. You can also pay with a credit card via PayPal service, which doesn’t require a PayPal account. For this use PayPal as a payment option and once redirected to PayPal page click on the gray button Check Out as a Guest 

All downloadable products are available instantly after payment. If you use some kind of check or wire transfer it can take longer. All payments are processed by Paypal and Braintree.

Yes, we do offer. Contact us using the contact form, please keep in mind that we give discounts only for orders over 100€.

You don’t pay it if you are not an EU citizen or if you have EU VAT ID number. All EU consumers without valid VAT ID number have to pay a VAT rate depending on the country of residence (according to EU law).  You VAT ID is validated during checkout using official VIES validation service.

. Business customers from Poland with valid VAT ID will pay VAT anyway as HDRMAPS is registered in Poland.

Yes, you can buy using this method, but you will have to wait until I receive money.

Owner: HDRMAPS GRZEGORZ WRONKOWSKI
Currency : EUR
IBAN: PL81109021670000000147154171
Bank SWIFT code : WBKPPLPP
Bank Name: Santander Bank Polska S.A.
Bank address: al. Jana Pawła II 17, 00-854 Warszawa
Country: Poland