FAQ items Archive - HDRMAPS™ HDRI environment maps and hdri skies Sun, 16 Oct 2022 20:17:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://hdrmaps.com/wp-content/uploads/2020/06/cropped-hm_logo_identity-32x32.gif FAQ items Archive - HDRMAPS™ 32 32 I can’t unzip or open downloaded files https://hdrmaps.com/blog/faq/i-cant-unzip-or-open-downloaded-files/ Thu, 06 Jan 2022 16:31:49 +0000 https://hdrmaps.com/?post_type=faq&p=85490 Looks like your files were not downloaded completely. You can check every file’s download size in bytes at every product’s technical data panel. Compare files size in Bytes, if downloaded file has different size than displayed Download size, you’d need to download it once again. Otherwise contact me using contact form 

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]]> Looks like your files were not downloaded completely. You can check every file’s download size in bytes at every product’s technical data panel. Compare files size in Bytes, if downloaded file has different size than displayed Download size, you’d need to download it once again.
Otherwise contact me using contact form 

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]]> I have registered, but can’t log in https://hdrmaps.com/blog/faq/i-have-registered-but-cant-log-in/ Tue, 23 Jun 2020 10:50:18 +0000 https://hdrmaps.com/?post_type=faq&p=7519 If you have registered before 23th June 2020, you will have to set-up your account once again, as all accounts have not been imported to new web store. If you purchased any files you can access them still here. For all accounts set up after 23th June 2020 please use Lost Password form on hdrmaps.com

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]]> If you have registered before 23th June 2020, you will have to set-up your account once again, as all accounts have not been imported to new web store. If you purchased any files you can access them still here.

For all accounts set up after 23th June 2020 please use Lost Password form on hdrmaps.com

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]]> When I click on the link, my web browser shows code https://hdrmaps.com/blog/faq/when-i-click-on-the-link-my-web-browser-shows-code/ Thu, 11 Jun 2020 10:41:15 +0000 https://hdrmaps.com/?post_type=faq&p=7339 It is a known bug of Internet Explorer web browser, which tries to open 32-bit OpenEXR file directly. Please change your web browser.

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]]> It is a known bug of Internet Explorer web browser, which tries to open 32-bit OpenEXR file directly. Please change your web browser.

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]]> When I click on Downloads links they don’t work! https://hdrmaps.com/blog/faq/when-i-click-on-downloads-links-they-dont-work/ Thu, 11 Jun 2020 10:37:51 +0000 https://hdrmaps.com/?post_type=faq&p=7338 All downloadable links are generated with a timestamp, after 30 minutes they are invalid. Please visit your account at your account to get some fresh links.

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]]> All downloadable links are generated with a timestamp, after 30 minutes they are invalid. Please visit your account at your account to get some fresh links.

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]]> My software crashes when loading a hdri map https://hdrmaps.com/blog/faq/my-software-crashes-when-loading-a-hdri-map/ Thu, 11 Jun 2020 10:34:25 +0000 https://hdrmaps.com/?post_type=faq&p=7337 It seems that your software doesn’t support given file format or file you’re trying to load it is too big. You should scale down hdri image using Adobe Photoshop. If you don’t have Photoshop you can use some other software like free Picturenaut (Windows only) or  Photomatix Pro trial for free – it is not time limited trial, […]

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]]> It seems that your software doesn’t support given file format or file you’re trying to load it is too big. You should scale down hdri image using Adobe Photoshop. If you don’t have Photoshop you can use some other software like free Picturenaut (Windows only) or  Photomatix Pro trial for free – it is not time limited trial, so you can leave it on your computer. Photomatix is available for PC and for Mac. 

Steps to scale down hdri or to change format in Photomatix:

  1. Got to File > Open and choose your large hdri image, wait until it loads
  2. Go to Utilities > Resize and enter safe number (for instance for Maxwell Render max it is15000 x 7500px)
  3. File > Save As and choose your format (.exr or .hdr)
  4. Recommended compression for .exr is PIZ

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]]> What is Royalty-Free license? https://hdrmaps.com/blog/faq/what-is-royalty-free-license/ Thu, 11 Jun 2020 10:28:50 +0000 https://hdrmaps.com/?post_type=faq&p=7336 Royalty-free license lets you use our products in a wide variety of projects, including advertising, 3D renderings, video productions, websites, presentations, video productions etc. You only pay for the initial download of the file and don’t have to pay a royalty each time you use it. Your license lets you use the content as many […]

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]]> Royalty-free license lets you use our products in a wide variety of projects, including advertising, 3D renderings, video productions, websites, presentations, video productions etc. You only pay for the initial download of the file and don’t have to pay a royalty each time you use it. Your license lets you use the content as many times as you want, wherever you want for as long as you want.

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]]> How can I use free samples? https://hdrmaps.com/blog/faq/how-i-can-use-free-samples/ Thu, 11 Jun 2020 10:17:41 +0000 https://hdrmaps.com/?post_type=faq&p=7334 You can use all free samples of paid products on Royalty-Free license terms.

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]]> You can use all free samples of paid products on Royalty-Free license terms.

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]]> How I can use Freebies? https://hdrmaps.com/blog/faq/how-i-can-use-freebies/ Thu, 11 Jun 2020 10:13:28 +0000 https://hdrmaps.com/?post_type=faq&p=7333 All our Freebies are delivered with CC-BY. You can use them to create private or commercial projects as long as you mention author.

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]]> All our Freebies are delivered with CC-BY. You can use them to create private or commercial projects as long as you mention author.

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]]> How many times can I use purchased products? https://hdrmaps.com/blog/faq/how-many-times-can-i-use-purchased-products/ Thu, 11 Jun 2020 10:08:27 +0000 https://hdrmaps.com/?post_type=faq&p=7332 All our paid products are Royalty-Free license – You can use it many times also in different projects for different clients. But you can’t redistribute these products, give to other people, share on your website or deliver it with software, 3D scene or any other assets you create for sale.

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]]> All our paid products are Royalty-Free license – You can use it many times also in different projects for different clients. But you can’t redistribute these products, give to other people, share on your website or deliver it with software, 3D scene or any other assets you create for sale.

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]]> Will I get an invoice? https://hdrmaps.com/blog/faq/will-i-get-an-invoice/ Thu, 11 Jun 2020 10:04:55 +0000 https://hdrmaps.com/?post_type=faq&p=7331 Yes, you will get an invoice with your address and all order details and payment method.

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]]> Yes, you will get an invoice with your address and all order details and payment method.

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